If you have any questions, complete the form below and one of our staff members will contact you shortly.
Over the past five years, our reputation has skyrocketed because of our customer support as much as for the stunning audio quality of our products. We want you to have a smooth listening experience – so if you need help, get in touch!
Please Contact Customer Support:
If you need service, please send an email with a brief description of the issue. We are on Eastern time in Montreal. Joe will get back to you and set up a time when we can do a call. Please try to schedule a set-up session a day in advance or more. We are a small company but we try to be available as much as possible.
Joe Makkerh was our Head of Customer Support and, as well, our main sales person. In late 2017 he has also become our CEO, to free John Mingo up to do more design work and fishing. Joe will switch you over to John if a question requires more experience. Meanwhile, our web site is purposely complex to answer almost any question. Joe can be reached as follows – always best to leave both an e-mail and a voicemail.